Return Policy

Return Policy

Last updated January 31, 2026

Thank you for your purchase. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may exchange it for a different item or return it for a full refund. Please see below for more information on my return policy.

Returns

All returns must be postmarked within ninety (90) days of purchase date. All returned items must be in new and unused condition.

Return Process

To return an item, place the item in secure packaging and mail your return to the following address.

Under the Moonlight, LLC

Attn: Returns

1201 South Park St.

Red Wing, MN 55066 USA

Please note, return shipping charges will be reimbursed upon receipt of the returned item.

Refunds

After receiving your return and inspecting the item's condition, I will process your return or exchange. Please allow thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your account statement, depending on your bank/credit card company. I will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged.

Digital Products

Travel Advisor Services

Custom-made apparel 

Custom-made cosplay/costumes

For defective or damaged products, please contact me  as soon as possible at the contact details listed below to arrange for a refund or an exchange.

Please Note

Custom-made apparel and cosplay/costumes cannot be returned. If, however, any custom item that does not fit or is not to your specifications, please let me know as soon as possible so I can make it right for you.

Non-custom apparel and cosplay/costumes may be returned so long as it is in new and unused condition.

Questions

If you have any questions concerning my return policy, please contact me at

651.380.4637

cae.early@gmail.com